These terms apply to every purchase of scan packs on WAAIV (waaiv.app), a service operated from Colombia. Please read them before paying: by completing a payment you accept them.

A one-time pack of image analyses ("scans"). It is not a subscription: nothing renews and you are never charged again automatically. The scans are added to your WAAIV account as soon as the payment is confirmed (card, Nequi and Daviplata usually take seconds; PSE and bank transfers can take a few minutes), have no expiration date while your account exists, and are shared between the website and WhatsApp when your number is linked to the account. Scans are personal, cannot be transferred and have no cash value.

Each analysis is an automated, probability-based estimate produced by artificial intelligence and third-party detection tools of whether an image was generated or edited by AI. It is not a certainty, a certification or an expert opinion, and it can be wrong. You should not rely on it as the only basis for legal, financial, journalistic, medical or any other important decision. A result you disagree with is not a defect of the service.

Prices are shown in Colombian pesos (COP) before you pay and include everything we charge. Payment is processed by Wompi (Grupo Bancolombia), with card, PSE, Nequi, Daviplata, Bancolombia or another method Wompi offers: we never receive or store your card or bank details. If you pay with a card issued outside Colombia, your bank converts the amount to your currency; any currency conversion, international purchase fee or tax charged by your bank or card issuer is your responsibility. Purchases made before October 21, 2026 were paid in US dollars through PayPal.

Before paying you had access to the description of the service, the number of scans and the price of each pack, these terms and our Privacy Policy. By paying you confirm that you read this information and decided to buy freely and of your own accord, and you expressly request that the scans be delivered immediately, acknowledging that, to the extent permitted by the law that applies to you, you lose the right to withdraw once they are delivered.

Purchases are final and non-refundable. In particular, we do not refund for change of mind, disagreement with a result, scans left unused, or loss of access caused by a breach of our rules. The only exceptions are the following:

• Technical error on our side: you were charged twice, or you were charged and the scans were not added to your account. We refund the duplicate charge or the purchase in full.
• Service unavailable: if WAAIV is unavailable for more than 7 consecutive days and you cannot use scans you bought, you may request a refund proportional to the unused scans.
• Rights the law does not allow to be waived: where mandatory consumer law applies to you, those rights prevail over these terms. For consumers in Colombia this includes the right of withdrawal of Law 1480 of 2011 (article 47): 5 business days from the purchase, only for packs from which no scan has been used, since a used scan is a service already provided at your request.

To request a refund in one of these cases, write to [email protected] within 30 days of the payment, including the order reference shown after the purchase. Approved refunds are returned through Wompi to the card used, or, for PSE, bank transfer, Nequi or Daviplata payments, by bank transfer to an account in the buyer's name (purchases paid through PayPal are refunded through PayPal), and the scans of a refunded purchase are removed from your account.

We answer every complaint or refund request within 15 business days of receiving it, as provided by Colombian law (Law 1480 of 2011, article 58), which governs these terms. Approved refunds are paid within 30 calendar days.

Please contact us before opening a dispute or chargeback; most issues are solved faster by email. If the money is returned to you through a dispute or chargeback, the scans of that purchase are removed from your account. Disputes opened in bad faith may lead to the suspension of the account.

If you break the acceptable-use rules described in our Privacy Policy (for example, by sending illegal content), we may suspend or close your account without a refund of remaining scans, to the extent permitted by law.

We work to keep WAAIV available and accurate, but we do not guarantee uninterrupted operation or error-free results. To the extent permitted by the applicable law, we are not responsible for decisions you make based on a result. Nothing in these terms limits the rights or the liability that mandatory consumer law grants you and that cannot be excluded.

We may update these terms and our prices; changes never affect packs already paid for. These terms are governed by the laws of Colombia, without prejudice to the mandatory consumer protection of the country where you live.

Questions, support and refund requests: [email protected]